PRIVACY POLICY

EFFECTIVE DATE: 01/01/2025

1. Who we are

This Privacy Policy explains how UNHOOKED handles personal information. Legal controller: BARKER BROTHERS LLC doing business as UNHOOKED. Address: 1230 Rosecrans Ave, Suite 300-9023, Manhattan Beach, CA 90266. Email: support@unhooked.ai.

2. Scope

This policy covers our websites, forms, meetings, support channels, analytics, advertising tags, and services we deliver to clients. When we process your customer data for campaigns or chat assistants, we act as a processor and follow your instructions under a Data Processing Addendum (DPA).

3. Information we collect

You provide: name, email, phone, business name, website, country, budget, messages, files, meeting times, and billing contact details.
Automatic: device and browser, IP address, pages visited, time on page, and general location.
Campaign/assistant data: ad account IDs, conversion events, conversation logs, and audience settings you authorize.

4. How we use information

To deliver and improve services you request
To answer messages, schedule calls, and share deliverables
To set up analytics, conversion tracking, and reporting
To run or optimize campaigns and landing pages
To secure our services and prevent abuse
To comply with legal obligations

5. Legal bases (where applicable)

We rely on one or more of: your consent, performance of a contract, legitimate interests (such as improving services and security), and compliance with law. We choose the bases allowed in your region and document them.

6. Cookies and tracking

We use:

Essential cookies for core functions
Analytics to understand usage and improve pages
Advertising tags to measure and, where permitted, personalize ads
You can manage cookies in your browser. Blocking essential cookies may affect site features.

7. Analytics

We use analytics to learn what content is useful and to fix friction. Identifiers help us see trends without directly naming you. You can restrict analytics in your browser and with vendor tools.

8. Advertising and retargeting

We may use tags to measure results and build audiences. In some regions, this may be considered “sharing” for targeted advertising. You can opt out using platform settings and industry tools such as Google Ads, Google AdSense, Google Analytics, Meta Pixel, Hubspot CRM.

9. Sharing with service providers

We share data with vendors that host our site, send email, schedule meetings, provide analytics, process payments (for example, Stripe), help desk, CRM, or advertising support. They must protect data and use it only under our instructions. We may disclose information if required by law.

10. Data retention

We keep personal data only as long as necessary for services, legal obligations, or dispute resolution. When a retention period ends, we delete or de-identify data according to internal rules.

11. Security

We use reasonable safeguards: encryption in transit, access controls, least-privilege roles, and periodic reviews. If a breach affects you, we will act and notify you as required.

12. International transfers

Your information may be processed in countries different from yours. We use legal protections (such as contractual clauses) for international transfers. Details are available on request.

13. Your choices and rights

Opt out of non-essential cookies in your browser
Opt out of interest-based ads using platform settings and Google Ads, Google AdSense, Google Analytics, Meta Pixel, Hubspot CRM.
Request access, correction, deletion, or a copy of your data
Object to or restrict certain processing where the law allows
Withdraw consent where consent was the basis
We respond as the law requires.

14. California and similar U.S. state notices

If you live in a U.S. state with privacy laws like California, you may request access, deletion, correction, and opt out of targeted advertising “sharing.” We do not sell personal data. To exercise rights, email support@unhooked.ai.

15. Children

Our services are for business users. We do not knowingly collect personal information from children. If you believe a child has provided data, contact us and we will act.

16. Third-party links

Our site may link to other websites. Their privacy practices are their own. Review their policies before sharing information.

17. Acting as a processor for clients

When clients ask us to process their customer data for campaigns, analytics, or assistants, we act under their instructions. A DPA is available on request.

18. Changes to this policy

We may update this policy. We will post a new effective date and, where required, provide additional notice.

19. How to contact us

Email: support@unhooked.ai
Phone: +1 (424) 313 1699
Mail: UNHOOKED, 1230 Rosecrans Ave, Suite 300-9023, Manhattan Beach, CA 90266
EU/UK representative or DPO: TEX BARKER LLC if appointed.

FAQs

1. Who controls my data?
  BARKER BROTHERS LLC doing business as UNHOOKED controls data collected through our sites and services. Address: 1230 Rosecrans Ave, Suite 300-9023, Manhattan Beach, CA 90266. Email: support@unhooked.ai. For client projects where we process your customer data, we act as a processor under your instructions and our DPA.
2. What information do you collect?
  We collect contact details, business info, messages sent via forms, meeting times, billing contact details, and usage data (pages visited, device, IP, general location). If you engage our services, we may process ad account IDs, conversion events, and conversation logs from website chat/assistants that you authorize.
3. How do you use my information?
  To answer requests, deliver services, set up tracking and reporting, run analytics, improve content and flows, and show or measure ads where allowed. We also use data to secure our services, prevent abuse, and comply with the law.
4. Do you sell my data?
  No. We do not sell personal data. In some regions, using ad tags may be considered “sharing” for targeted advertising. You can opt out of interest-based advertising using the tools listed below.
5. What cookies and tracking do you use?
  - Essential cookies run the site and forms
  - Analytics (for example, Google Analytics) help us understand which pages people use
  - Advertising tags (for example, Google/Meta) help measure campaigns and, where allowed, personalize ads
    You can block or delete non-essential cookies in your browser settings.
6. What about analytics?
  Analytics tools set identifiers that help us see trends without naming you directly. We review page performance and common paths to improve content and fix friction. You can limit analytics via browser controls and vendor settings.
7. What about advertising tags?
  Advertising tags measure ad effectiveness and sometimes help show relevant ads. You can opt out of interest-based advertising via platform settings and industry tools like Google Ads, Google AdSense, Google Analytics, Meta Pixel, Hubspot CRM. We honor region-specific requirements where applicable.
8. Who do you share data with?
  Service providers that host our site, power forms, send email, schedule meetings, provide analytics, process payments, or support advertising. They must protect data and use it only under our instructions. We may disclose data when required by law.
9. How long do you keep data?
  Only as long as needed to provide services, meet legal obligations, resolve disputes, and enforce agreements. We review retention periods and delete or de-identify data when it is no longer needed.
10. How do you protect data?
  We use encryption in transit, role-based access, least-privilege permissions, and periodic reviews. No method is perfect, but we work to prevent unauthorized access and respond to incidents if they occur.
11. What are my rights?
  Depending on your region, you may request access, correction, deletion, or a copy of your data, and opt out of certain tracking or profiling. We will honor valid requests as the law requires. Email support@unhooked.ai to start a request.
12. How do I contact you?
  Email support@unhooked.ai or call +1 (424) 313 1699. Mail: TEX BARKER, 1230 Rosecrans Ave, Suite 300-9023, Manhattan Beach, CA 90266. If we appoint an EU/UK representative or DPO, we will add their contact details here.

TL;DR

UNHOOKED’s Privacy Policy explains what we collect, why we use it, cookies/analytics/ads, sharing, security, and your choices. You can access, correct, or delete your data and opt out of certain tracking. Contact support@unhooked.ai or +1 (424) 313 1699.

KEY FACTS